Shipping policy

Order Processing & Shipping

  • Orders are processed and shipped within 1-3 business days (excluding weekends).
  • Next-Day Shipping is available for new releases and restocks marked with "NEXT DAY" shipping in their description or social media caption.

Pre-Orders

  • Pre-ordered items are custom-made and require 1-3 weeks to process before shipping.

Tracking Information

  • Tracking numbers and order confirmations are emailed once your order is shipped.
  • Domestic orders typically arrive within 1-3 business days via USPS/UPS.
  • International orders may take longer and are best shipped with DHL Worldwide for speed and reliability.

Shipping Carrier Responsibility

  • We are not responsible for carrier issues once your package is shipped.
  • For lost or delayed packages, please contact the shipping carrier directly:
    • USPS/UPS: Claim and locate packages directly with the carrier.
    • DHL (for international orders): Handles claims, reimbursements, and locating packages.

Returned Packages

  • If a package is returned to us due to refusal or an incorrect address, the customer is responsible for reshipping fees.

International Orders

  • Customers are responsible for import fees or duties.

We aim to make your experience as smooth as possible. For any questions, feel free to contact us!

Processing Time

All orders are processed within 1–2 business days.

We ship Monday to Friday, excluding public holidays.

You’ll receive a confirmation email with tracking information as soon as your order leaves our studio.

Shipping Options & Delivery Times

United States

– Standard: 3–5 business days

– Express: 1–2 business days

International

– Standard: 5–10 business days

– Express: 2–5 business days

Shipping times may vary depending on your location and local customs processing.

Shipping Rates

Rates are calculated at checkout based on your location and chosen delivery speed.

We offer free standard shipping on all domestic orders over $100.

Customs & Duties

For international orders, customs fees and import duties may apply.

These are the responsibility of the customer and are not included in the shipping fee.

Shipping Issues

Once an order is shipped, we are not responsible for delays, damages, or losses caused by the carrier.

If you experience issues, please contact us — we’ll do what we can to help.

Still have questions?

Reach out at Info@officialcanari.com or use the form on our [Contact page].